Job Description
Elevate customer experiences with Scotiabank as a Solution Engineer focused on Contact Centre as a Service (CCaaS). Leverage your expertise in architecting innovative CCaaS solutions to boost customer-agent interactions.
This role seeks a Solution Engineer to design and implement CCaaS solutions in Scarborough, Ontario. You will align technical requirements with business objectives while working with teams to create comprehensive designs. Your experience with platforms like Genesys Cloud and AI integration will be crucial for success.
Key Responsibilities:
• Design and architect CCaaS solutions for the organization
• Collaborate with teams to gather requirements for solution designs
• Evaluate and select CCaaS platforms to meet business needs
• Develop technical documentation and solution blueprints
• Provide leadership to implementation teams during project phases
Requirements:
• Bachelor's degree in Computer Science or IT
• Proven experience in CCaaS sol...
This role seeks a Solution Engineer to design and implement CCaaS solutions in Scarborough, Ontario. You will align technical requirements with business objectives while working with teams to create comprehensive designs. Your experience with platforms like Genesys Cloud and AI integration will be crucial for success.
Key Responsibilities:
• Design and architect CCaaS solutions for the organization
• Collaborate with teams to gather requirements for solution designs
• Evaluate and select CCaaS platforms to meet business needs
• Develop technical documentation and solution blueprints
• Provide leadership to implementation teams during project phases
Requirements:
• Bachelor's degree in Computer Science or IT
• Proven experience in CCaaS sol...
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