Job Description
Role Overview
The Solution Consultant will be responsible for ensuring customer satisfaction through fast, quality technical support and a stellar customer experience to support BotCity's aggressive growth plans. We are seeking an experienced professional with a robust experience in Python, RPA, and Automation, with outstanding problem‑solving and communication skills, capable of building relationships with and delivering quality training to technical users. This position will report to the Head of Automation Experience.
Responsibilities
- Provide first‑level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools.
- Document and track all customer interactions, issues, and resolutions in the support ticketin...
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