Job Description
- Major Incident Ownership & RCA Leadership
- Own L3–L4 escalations, drive RCA, define preventive actions.
- Lead incident bridges and ensure clear communication.
- Engage Microsoft Support for complex escalations.
Essential Duties and Responsibilities
- Major Incident Ownership & RCA Leadership
- Own L3–L4 escalations, drive RCA, define preventive actions.
- Lead incident bridges and ensure clear communication.
- Engage Microsoft Support for complex escalations.
2. Customer Advisory, Workshops & Technology Planning
- Conduct workshops, roadmap discussions and governance alignment sessions.
- Present service reviews and improvement recommendations.
- Represent technical leadership during customer engagements.
3. Vendor/Microsoft Engagement & Governance Alignment
- Coordinate cross-vendor technical resolutions.
- Work...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application