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SOP Specialist

📍 Intelcom • Montreal, Quebec, Canada • Posted March 20, 2026

Full time Posted March 20, 2026
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Job Description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Key Responsibilities

  • Write, format, and updateProcess Mappings,SOPsand Work Instructionsfor all key operational processes.
  • Create quality documentation aligned with operational reality and needs.
  • Maintainthe entire SOP lifecycle: creation, revision, approval, distribution, periodic review, archiving, version control, and document governance.
  • Co-createstandard documentationwith subject-matter experts (SMEs), Training,Support andOperationsteamsbyfacilitatingworkshops.
  • Contribute to business process mapping and process improvement initiatives at the Service Center (workshop facilitatio...

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