Spanish Bilingual - CSR

We are seeking a highly motivated Spanish Bilingual Customer Service Representative to provide excellent customer support to Spanish- and English-speaking clients. The role involves handling inquiries, resolving concerns, and ensuring a positive customer experience across various communication channels.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat in both Spanish and English
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer complaints and concerns in a timely and professional manner
• Document customer interactions in the system accurately
• Escalate complex issues to appropriate teams when necessary
• Meet or exceed performance metrics (e.g., CSAT, AHT, FCR)
• Maintain a high level of professionalism and empathy in all interactions

Qualifications

• Fluent in Spanish and English (writ...