Job Description
Description We are looking for a detail-oriented audit specialist to support sales quality review activities for a Long-term Contract position in Eden Prairie, Minnesota. This opportunity is within the health insurance industry and is ideal for someone who can evaluate call handling practices, reinforce compliance expectations, and deliver clear feedback that improves performance. The role is remote and requires a secure, quiet home workspace that protects sensitive customer information.
Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and support risk reduction.
• Provide constructive, timely feedback to representatives and stakeholders to strengthen performance and promote consistent execution.
• Evaluate whether agents are using approved tools, scripts, and reference materials correctly during customer conversations.
• Follow documented audit methods, quality protocols, and operational guidelines...
Responsibilities:
• Review sales interactions against established quality and compliance standards to identify gaps and support risk reduction.
• Provide constructive, timely feedback to representatives and stakeholders to strengthen performance and promote consistent execution.
• Evaluate whether agents are using approved tools, scripts, and reference materials correctly during customer conversations.
• Follow documented audit methods, quality protocols, and operational guidelines...
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