Job Description
Key Responsibilities
- Handle customer inquiries in Spanish (and sometimes English) via phone, email, or live chat
- Resolve customer complaints and provide accurate solutions
- Explain products or services clearly to Spanish‑speaking customers
- Document customer interactions and update records in the system
- Escalate complex issues to higher support levels when necessary
- Follow company policies and maintain professionalism at all times
- Meet performance targets (response time, customer satisfaction, etc.)
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