Spare Parts Coordinator

The North America OEM Spare Parts Customer Service team, also known as the NA OD Desk team, serves as the main contact for Husky's original equipment manufacturer spare parts. The NA OD desk team exemplifies the service outlined in the OEM mission statement and demonstrates their unwavering commitment to our customers. The role of the OD desk agent requires close collaboration with customers to ensure the accuracy of ordered parts and to provide exceptional customer service, which is crucial for maintaining a long‑lasting and successful partnership.

RESPONSIBILITIES

• Customer‑oriented, building long‑term solid customer relationships demonstrating empathy, patience, adaptability, and proactivity, and anticipating customer needs.
• Assisting customers over the phone and via e‑mail with inquiries related to spare parts sales including identifying required part numbers, alternative components, available accessories, inventory availability and lead times...