Job Description
Key Responsibilities
- Manage daily shipment processing including booking, documentation, and status updating.
- Coordinate with carriers, vendors, warehouses, and internal teams to ensure smooth shipment flow.
- Monitor key milestones and ensure compliance with Customer SOPs and KPIs.
- Maintain clear and professional communication with Customer teams.
- Provide timely shipment updates, forecasts, and issue resolutions.
- Support escalation handling and root‑cause analysis.
- Handle exceptions, delays, or operational discrepancies promptly.
Documentation & System Management
- Prepare, verify, and upload shipping documents (BL, HBL, invoices, packing lists, etc.).
- Update data in systems such as CW1, OFR platforms, and Customer‑specific tools.
Quality & Compliance
- Adhere to customer specific quality requirements, compliance standards, and operationa...
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