Job Description
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
As a Customer Quality Claims Specialist, you will:
Be the central point of contact for customer quality related complaints & claims, RMA Returns, Replacement, Credit management, and Quality notifications and documentation.
Research, Analyze, Data entry and participate in resolving customer complaint claims related to but not limited to order entry errors, product quality issues , and shipping & logistics errors. Ensure all claims are loaded into ERP & CRM systems and assigned based on level of complexity and severity.
Ensure proper and timely responses are provided to customers and internal teams based on review of claims. Ensure customers’ requirements and expectations are clearly and accurately identified, communicated and follow up on the required action items & resolutions.
Maintain liaison relationships across several cross ...
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