Specialist, Customer Quality Claims

Specialist, Customer Quality Claims

Req ID: 81525

Location: Singapore, Singapore, Singapore

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

As a Customer Quality Claims Specialist, you will:

• Central point of contact for customer quality related complaints & claims, RMA Returns, Replacement, Credit management, and Quality notifications and documentation.
• Research, Analyze, Data entry and participate in resolving customer complaint claims related to but not limited to order entry errors, product quality issues, and shipping & logistics errors. Ensure all claims are loaded into ERP & CRM systems and assigned based on level of complexity and severity.
• Ensure proper and timely responses are provided to customers and internal teams based on review of claims. Ensure customers’ requirements and expectations are clearly and accurately identified, c...