Job Description
OVERVIEW
Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Job Summary: Main Objectives and Duties:
-
Communicates any system downtimes to all stakeholders.
- Escalates any system downtime and tool issues to the Qualfon and Account’s Management
- Communicate effectively any information to Operations Team from Account’s Workforce Management during any downtime
- Documents and sends the downtime summary report
-
Monitor and manage intraday staffing levels for Client’s.
- Update the Operations with staffing every interval during the hours of operations
- Managing staff levels in both Miami and Atlanta servers considering the Skill / Organizational requirements
- Monitor the actual staffing versus the scheduled Initiates to offer overtime if needed to meet the weekly ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application