Job Description
Overview
Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Responsibilities
- Communicates any system downtimes to all stakeholders.
- Escalates any system downtime and tool issues to the Qualfon and Account’s Management
- Communicate effectively any information to Operations Team from Account’s Workforce Management during any downtime
- Documents and sends the downtime summary report
- Monitor and manage intraday staffing levels for Client’s.
- Update the Operations with staffing every interval during the hours of operations
- Managing staff levels in both Miami and Atlanta servers considering the Skill / Organizational requirements
- Monitor the actual staffing versus the scheduled Initiates to offer overtime if needed to meet the weekly FTE requirement
- Monitor real-time ...
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