Job Description
Job Description
Develops engaging training programs and interactive learning solutions for call center operations, including onboarding and continuous education. The role collaborates with SMEs and Operations teams to design curriculum, gamified e-learning content, simulations, and performance support materials that improve learner engagement, consistency, and operational performance.
WHAT’S ON YOUR PLATE?
1. Curriculum Design & Development:
Lead the end-to-end design process using the structured learning paths for New Hire and Continuing Education programs, Preferably SAM
Develop comprehensive Facilitator Guides, Participant Workbooks, and Visual Aids that empower delivery trainers to achieve 100% curriculum consistency.
Conduct thorough Task Analyses and Needs Assessments by collaborating with Subject Matter Experts (SMEs) and Operations Managers.
2. Gamification & Interactive Media:
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