Job Description
Responsibilities
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
- Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
- Monitors own “Open Case” workload and drives to closure.
Skills Required
- Working Knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot Client solutions.
- Effective communication skills at all levels – written and verbal – English language.
- Superior customer service skills
- Pro...
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