Job Description
Description
(English)As a Customer Support Specialist / IT Support Technician, you will provide technical support to customers by diagnosing, troubleshooting, and resolving software and hardware issues. You will communicate with clients via phone and email, identify their needs, provide technical guidance, and ensure efficiency and customer satisfaction.
You will collaborate with multiple internal teams to optimize customer support operations and deliver reliable solutions.
Gtechna develops electronic citation and enforcement software solutions for smart cities across North America.
How You’ll Succeed
Help clients manage their products while delivering meaningful, high-quality customer experiences.
Listen actively, ask the right questions, take ownership of issues, and escalate when needed.
Become a technical expert...
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