Job Description
Responsibilities
- Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence
- Establish and run an exception-based oversight cadence, focusing attention on projects with KPI deterioration, delivery risk, profitability risk, or compliance gaps
- Ensure delivery teams (PMs and delivery leads) have clarity on expectations, required governance artifacts, and escalation paths to maintain delivery predictability at scale
- Support the Client Portfolio Management team by identifying portfolio trends, systemic delivery risks, and improvement opportunities across the project set
Client & Stakeholder Management
- Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans, secure timely decisions, and keep internal stakeholders appropriately informed
- Ensure consistent, transparent customer communicat...
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