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Sr. Consultant - Cisco VoIP Job

📍 YASH Technologies • Pune, Maharashtra, India • Posted June 17, 2026

Full-time Posted June 17, 2026
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Job Description

Job Description

ROLE AND RESPONSIBILITIES:

  • Define the long-term enterprise voice strategy and technology roadmap.

  • Lead large-scale migrations from on-premises to cloud collaboration.

  • Act as the final escalation point for complex architectural issues.

  • Evaluate new collaboration tools and conduct Proof of Concepts (PoCs).

  • Manage vendor relationships and negotiate service level agreements (SLAs).

  • Driving key KPI improvement month on month

  • Drive Knowledge Management , Process management, Client sign off

  • Drive Key initiatives, CSIP, Automations , Customer Value additions

  • Drive Ticket Reduction, Effort Reduction,

  • Lead Client discussion on Key initiatives driving and outcomes

  • Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities

  • Understanding of Benchmarking , Best practices as per industry standard and peer companies ...

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