Job Description
**Overview**
This job contributes to REI's success by driving performance through the management of REI’s membership program. The Sr. Program Manager, Membership Ops, owns the end-to-end execution of membership program including strategy, budgeting, program management, operational process development, and cross-functional partnership. This role is responsible for ensuring operational excellence, managing and optimizing member benefits, and supporting the delivery of a best-in-class member program experience.
**Responsibilities and Qualifications**
+ Define and execute operational strategies for Membership programs to support REI’s business objectives.
+ Lead new benefit testing and program management, including pilots, prototypes, and A/B tests.
+ Optimize existing program benefits and processes for operational efficiency, member satisfaction and market differentiation.
+ Develop and deliver management-level documents, reports, and presentations arti...
This job contributes to REI's success by driving performance through the management of REI’s membership program. The Sr. Program Manager, Membership Ops, owns the end-to-end execution of membership program including strategy, budgeting, program management, operational process development, and cross-functional partnership. This role is responsible for ensuring operational excellence, managing and optimizing member benefits, and supporting the delivery of a best-in-class member program experience.
**Responsibilities and Qualifications**
+ Define and execute operational strategies for Membership programs to support REI’s business objectives.
+ Lead new benefit testing and program management, including pilots, prototypes, and A/B tests.
+ Optimize existing program benefits and processes for operational efficiency, member satisfaction and market differentiation.
+ Develop and deliver management-level documents, reports, and presentations arti...
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