Sr Representative - Client Service-1

Position Overview

The PINS team centrally manages Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients, addressing issues related to account takeover, business identification, bank account validation.

Assist providers in completing registration and enrollment requirements for direct deposits, authentication issues, and securing appropriate ownership of their accounts.

· Client-facing individual support, team environment.

· This position will work a Monday – Friday shift, from 9:00 AM – 06:00 PM EST.

What You’ll Do Daily

· Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.

· Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.

· Understand th...