Sr. Seller Support Associate , Selling Partner Support

Roles and Responsibilities

• The Seller Support Associate demonstrates end-to-end ownership of every seller interaction, coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
• Maintains a positive and professional demeanor portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
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