Job Description
Description
Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.
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Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.
•
Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.
Commented (RM1): Do we want the hours, 8-5 on here? Commented (MN2R1): @Rachel Merino will you take a look at this and see if this makes better sense?
•
Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions.
•
Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensu...
Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.
•
Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.
•
Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.
Commented (RM1): Do we want the hours, 8-5 on here? Commented (MN2R1): @Rachel Merino will you take a look at this and see if this makes better sense?
•
Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions.
•
Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensu...
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