Sr Systems Support Engineer

Responsibilities:
* Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools
* Installs physical equipment, connects cabling, organizes communication racks, and powers devices per documentation
* Proactively monitors network infrastructure using monitoring tools, responds to alerts, and maintains updated topology documentation
* Mentors, coaches, and shares knowledge with junior team members
* Acts as an escalation point for complex incidents and requests
* Independently handles routine network service requests, access provisioning, and documentation
* Troubleshoots and resolves major incidents, leads outage bridges, and performs root cause analysis
* Owns end-to-end network infrastructure projects (design, implementation, testing, and handover)
* Develops subject matter expertise in domains such as datacenter ne...