Job Description
Position Overview
Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.
Job Requisition ID # 26WD99454
Responsibilities
- Establish and maintain working relationships with customers as a technical advisor; activities include customer interactions and internal alignment with the Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) to execute customer success plans and ensure best‑in‑class technical success experience.
- Priority handling and escalation of critical issues and monitoring of service level compliance.
- Technical assistance and recommendations for Enterprise Customers based on data analytics.
- Take a problem management approach to identify opportunities for improvement initiatives.
- Partner with customer’s IT and design groups to ensure successful and efficien...
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