Job Description
This role involves supporting customer-facing enterprise SaaS applications within the Life Sciences industry. The Senior Technical Engineer serves as a senior escalation point for production and data-related issues, with a strong focus on SQL-driven analysis, Java, troubleshooting, and maintaining data integrity.
As part of the Model N Support team, the role requires managing and prioritizing complex issues across a diverse customer base, leveraging industry expertise and product knowledge to drive timely resolution of support tickets.
The engineer independently engages with customer stakeholders to investigate and resolve issues, maintaining a holistic understanding of reported problems and their business impact.
Key responsibilities include organizing and leading customer calls, proactively driving technical resolution strategies, and developing a deep understanding of customer business requirements. The role also demands the ability to professionally manag...
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