Job Description
Overview
We're seeking a Technical Program Manager to drive cross-team execution across two critical Flex spaces: MELTS (Motivation, Evaluation, Learning, Transparency & Signals) and the Transporter Experience On Road Org (OTX). MELTS builds the post-execution features that help delivery partners understand their performance, improve delivery quality, and stay engaged — including Standings, Achievements, Rewards, Promotions, and the Learning Portal. OTX owns the on-road experience and shipper contracts & execution systems, equipping transporters with the tools and guardrails to complete deliveries, pickups, and services efficiently and at high quality while powering the backend systems and contract constructs that underpin all of Last Mile.
Responsibilities
- Partner with engineering, product, and program teams to identify and evaluate signal sources from upstream Last Mile teams used for driver defect and exemption attribution.
- Leverage famil...
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