Job Description
Responsibilities
- Provide remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including SKUA, RMS, and EPOS.
- Guide users through onboarding, ensuring they understand software functionalities and workflows.
- Collaborate with users to optimize workflows, enhance project efficiency, and identify business opportunities within customer accounts.
- Work with local IT and Sys Admin teams to maintain operational systems.
- Provide loyalty‑inspiring customer service that drives engagement and sustains product usage.
- Support clients locally or remotely, helping them grow knowledge while following internal procedures for support, tracking, and reporting.
- Escalate complex issues to R&D when necessary.
- Troubleshoot and resolve complex technical and engineering‑related problems reported by customers using Aspentech proprietary software.
- Deliver high‑quality training c...
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