SSA -Production Support

Job Title : SSA -Production Support

Experience : 3 to 6 Years

Location : Chennai

Roles & Responsibilities

• Provide production environment support, monitoring, and troubleshooting for enterprise applications.
  
• Handle L1/L2/L3 production support activities and ensure system availability.
  
• Manage incident, problem, change, and release management processes.
  
• Perform production incident troubleshooting and capacity management activities.
  
• Support deployment, migration, and release implementation activities.
  
• Coordinate with internal teams, business users, and technical stakeholders for issue resolution.
  
• Monitor application performance and ensure smooth operations across Production, DR, and NDR environments.
  
• Prepare MIS reports and oper...