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Staff Associate Network Administration

📍 AT&T • Hyderabad, Telangana, India • Posted May 25, 2026

Full-time Posted May 25, 2026
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Job Description

Job Description

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Roles and Responsibilities:

  • Acting as a Tier T1.5 for GCSC Teams.
  • 1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTT
  • Performing network triage
  • Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE
  • Managing the process of Service restoral and break/fix functions, Scope include – Analyze and escalate
  • Prioritizing and analyzing the events in the network
  • Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
  • Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
  • Ticket ManagementWork with internal support groups and recommend diagnostic tests based on degree of service impairmentAccess provider management and associated escalationsCoordinate with other support centers...

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