Staff Cloud Support Engineer

Staff Cloud Support Engineer Contractor provides critical support in ensuring the health, performance, and availability of Zadara’s products by proactively monitoring and responding to system-generated alerts.

The Contractor serves as subject matter experts, taking the lead in troubleshooting complex issues across our products and the underlying infrastructure and technologies. The contractor is responsible for ensuring that all incidents are accurately logged, tracked, and resolved in line with Zadara’s service level agreements (SLAs) and operational best practices. Additionally, the contractor works closely with the Company’s infrastructure, networking, and DevOps teams to drive continuous improvements in monitoring systems, enhance alert accuracy, and maintain overall system reliability.

Scope of Work

Knowledge Sharing

• Act as a mentor and coach, fostering technical growth through training, peer reviews, and shared learning opportunitie...