Student Affairs Partner (UAEN)

The Student Affairs Partner (UAE National) serves as the primary point of contact for all student-related inquiries requests and concerns under the Program. This role ensures a smooth and responsive student experience by managing communications, resolving cases efficiently and providing continuous support to students throughout their academic journey. The candidate also plays a key role in maintaining accurate student data and ensuring compliance with established service standards and policies.

Key Responsibilities

Student Support & Case Management

• Serve as the first point of contact for all student inquiries requests and complaints related to the Program.
• Work with students based in the USA, Canada, Australia and New Zealand and be able to work within the time zones of these countries and be on call capacity.
• Receive log triage and categorize cases in the Case Management System in line with defined workflows. Address and reso...