Supervisor Branch Operations

Our client in the insurance industry is looking for a Supervisor to supervise branch administration and operations.

Key Responsibilities

1. Supervise all client liaison and sales support in the branch offices
   • Supervise service delivery to internal & external clients (TCF)
   • Manage client service of walk‑in and telephonic enquiries
   • Handle and report complaints effectively (TCF)
   • Manage compliance and effectiveness of client service levels (TCF)
   • Monitor quality of all client services administration towards sales (TCF)
   • Adherence and control of client survey (TCF)
   • Ensure correctness of documentation
   • Maintain and monitor client service registers
2. Supervise new business policy administration
   • Oversee and manage efficiency & accuracy of data capturing for the group (TCF)
   • Oversee compliance of quality assurance on all new business processes (TCF)
   ...