Supervisor-operations (Juriquilla)

Job Category Rooms & Guest Services Operations

Location Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico

Schedule Full-Time
Located Remotely N
Relocation N
Position Type Non-Management

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes an...