Supervisor Technical Support - Cebu

Position Overview

As a Supervisor, Technical Support, you will lead and develop a high‑performing team focused on delivering exceptional customer experiences while ensuring patients receive timely and effective technical support.

Responsibilities

• Lead, motivate, and develop a Technical Support team focused on delivering exceptional customer experiences and technical assistance.
• Provide coaching, feedback, and performance management to ensure high standards of quality, compliance, and service effectiveness.
• Supervise and support team members in troubleshooting issues related to Dexcom products, services, and features.
• Meet or exceed departmental performance metrics across monthly, quarterly, and annual goals.
• Develop action plans and partner with leadership to drive operational improvements and achieve performance targets.
• Manage daily staffing schedules to ensure appropriate coverage, service levels, and o...