Job Description
Job Summary
Main Objectives and Duties:
1. Call Center Roster / QFN Database
○ Ensures meeting clients requirements in terms of distribution and scheduling
○ Informs everyone concerned of any changes
2. Client communication
○ Initiates constant calibration of procedures with the client
○ Ensures everyone involved is updated with the correct process.
3. Call Management System Analyst And Database Analyst Performance Monitoring
○ Constantly monitors the performance of all Call Management System Analyst and Workforce Analyst
○ Addresses performance concerns specially on accuracy of reports
○ Ensures its on-time delivery
4. Monitoring Operation Flow (Real Time Monitoring And Scheduling)
○ Ensures smooth flow for entire operations, that all correct procedures are being observed
○ Minimizes escalations from the client
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application