Support Analyst

Overview

As ATB Cormark Capital Markets’ next Support Analyst, you will be the first point of contact for employees seeking technical assistance. You will play a crucial role in ensuring smooth IT operations and providing exceptional support to our users.

Responsibilities

• Provide outstanding technical support to employees via phone, email, and in-person interactions.
• Troubleshoot hardware, software, and peripheral issues with efficiency and accuracy.
• Resolve technical issues and meticulously document solutions in our knowledge base.
• Develop and maintain comprehensive checklists for common technical issues to streamline support processes.
• Manage user accounts and access permissions.
• Collaborate effectively with the IT team to escalate and resolve complex technical challenges.
• Assist with new employee onboarding, including workstation setup and IT orientation.
• Conduct training sessions for ...