Job Description
Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
* Provide Level 2 to Level 4 application support across World Courier Managed Transportation Products (DASH/Mobility, Jetstream, OMNI, TMS, SAP, Customer Portal, etc.), triaging tickets, managing issues, and driving them to resolution.
* Identify trends from support tickets;
recommend and coordinate continuous improvements to products, processes, and training, often working with peer IT teams.
* Act as liaison with internal/external technical teams, consultants, and customers to streamline collaboration and escalation.
* Establish and maintain strong relationships with business partners and IT stakeholders to align support with business goals.
* Assess clients’ needs via structured requirements activities (gathering, analyzing, documenting, managing changes) to clarify priorities and o...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application