Job Description

Description:
Support applications L2 
We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office. 
This position focuses on providing Level 2 support. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.
We will count on you to: 
Understand the application, processes, and stakeholders involved. 
Analyze and clarify support tickets (incidents and service requests) with reporters. 
Coordinate with IT teams to provide technical solutions and monitor application/server health, logs, and alerts. 
Perform root cause analysis on high-priority tickets and share incident reports with stakeholders. 
Facilitate incident testing and com...
            

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