Job Description
Join Top Hat as a Support Experience & Automation Specialist, working remotely to transform customer support through innovative automation strategies. Your technical skills will drive efficiency in service.
This full-time role at Top Hat requires a person with a systems-oriented approach to enhance our Self-Service Ecosystem. You will prototype AI solutions and streamline workflows within Salesforce. Your focus on handling escalations will help drive updates that prevent future issues, ensuring customer satisfaction.
Key Responsibilities:
• Pilot AI workflows to reduce customer friction
• Implement workflow improvements in Salesforce
• Conduct root-cause analysis for technical escalations
• Design automated training modules for partners
• Support complex user requests during peak periods
Requirements:
• 1-2 years experience in technical support
• Navigate Salesforce backend efficiently
• Logic-oriented mindset for scenarios and workflows
• Passion fo...
This full-time role at Top Hat requires a person with a systems-oriented approach to enhance our Self-Service Ecosystem. You will prototype AI solutions and streamline workflows within Salesforce. Your focus on handling escalations will help drive updates that prevent future issues, ensuring customer satisfaction.
Key Responsibilities:
• Pilot AI workflows to reduce customer friction
• Implement workflow improvements in Salesforce
• Conduct root-cause analysis for technical escalations
• Design automated training modules for partners
• Support complex user requests during peak periods
Requirements:
• 1-2 years experience in technical support
• Navigate Salesforce backend efficiently
• Logic-oriented mindset for scenarios and workflows
• Passion fo...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application