Support Desk Analyst

We have an exciting opportunity within our Support Department for an enthusiastic individual looking for a fresh challenge in a technology-driven company and a fast-paced environment.

As part of the Exel Support Desk team, you will play a key role in delivering exceptional customer service to users of our ERP and Field Service Management business systems.

This is a technical role suited to a motivated team player with energy, a positive attitude toward learning, and a commitment to excellence. The ideal candidate will have:

• Experience or background in Engineering, Field Service, Accounting, ERP Systems, or IT
• A solid understanding of Relational Databases (e.g., MSSQL,)
• A logical approach to problem-solving and strong attention to detail
• The ability to work independently, quickly, and accurately under pressure
• An appreciation of the urgency in responding to customer enquiries
• Experience providing technical advice ...