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Support Engineer

📍 Enreach • Nice, Provence-Alpes-Côte d'Azur, France • Posted May 28, 2026

Full-time Posted May 28, 2026
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Job Description

The Role

  • Being point of contact for onboarding partners during onboarding and aftercare period
  • Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries
  • Answering technical questions, solving technical problems and suggesting appropriate workarounds
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Assisting new partners with their first deployments
  • Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator
  • Giving onboarding training to new partners
  • Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions
  • Advocating and voicing partner needs in the entire organization
  • Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) fo...

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