Job Description
Company secures the AI-driven SDLC from prompt to production, unifying development and cloud context to stop vulnerabilities at the source. As a Tier 1–2 Support Engineer, you are the technical front line for customers — helping them configure, debug, and maintain the product across diverse infrastructure setups.
Responsibilities
- Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
- Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third‑party integrations, API failures, data issues, security scanning, and connectivity.
- Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
- Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements from field experience.
- Monitor support case queues and ensure timely, high‑quality customer communication.
- Improve observability, documenta...
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