Job Description

Support IT Analyst

São Paulo, Brazil
The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.
Responsibilities:
Respond to and resolve technical support tickets related to systems and applications

Perform troubleshooting, diagnostics, and remote or onsite support when required

Manage incidents, bugs, and system integration issues

Support users with system functionalities, configurations, and processes

Assist with system parameterization and configuration of modules

Document tickets, procedures, and solutions within ITSM tools such as ServiceNow

Collaborate with development, infrastructure, and operations t...

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