Job Description
What would you do?
- Responsible for properly delivering the support service, and ensuring the agreements established with our customers.
- Stabilize, Monitor, and Ensure the objectives and goals of the Support team.
- Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.
- Create, Execute Strategies oriented to service improvement.
- Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.
- Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.
- Lead the Support team, supporting the growth and career plan of the people.
- To be up to date with general support standards and to bring constant benchmarking.
- To quickly adapt to the needs of the business and the clients.
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