Job Description
Required Travel: No Travel
Managerial: No
Location: Mexico-Guadalajara (AM)
In one sentence
Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.
What will your job look like?
Support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts
Work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues
Deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendors
Support production systems for critical customers 24/7 in weekly shifts (on-call duty)
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