Job Description
Responsibilities
- Address user tickets regarding issues reported on helpdesk.
- Provide first level technical support on Robots IT Products.
- Installing Operating System Applications and Computer Peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple step by step instructions on phone if required.
- Conduct remote troubleshooting via remote desktop applications.
- Test alternative pathways until the issue is resolved.
- Follow up with users to ensure their systems are functional.
- Record technical issues and solutions in case logs on Helpdesk.
- Direct unresolved issues to the next level of support personnel.
- Report user feedback and potential product requests to the IT Incharge.
- Provide first‑line technical support across various hardware and software issues ensuring timely resolution to minimize downtime.
- Perform installations con...
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