Support Services Manager

Our client is a world-leading premium spirits and wine company, with a portfolio of globally recognized brands and a presence in over 70 countries.

They are currently looking to hire an IT Support Services Manager to lead the continuous improvement of the global Service Desk, ensuring an efficient, scalable, and high-quality end-user experience within a dynamic and international environment, with a global scope and a strong focus on Europe and the Africa & Middle East region s.

Key Responsibilities

• Lead and continuously optimize global Service Desk operations, ensuring SLA/KPI compliance and high-quality service delivery.
• Manage and govern relationships with external vendors, ensuring performance, accountability, and service excellence.
• Drive continuous improvement initiatives, including automation, shift-left strategies, and process optimization.
• Develop and enhance knowledge management practices (knowl...