Support Technician

We are looking for a Support Technician to provide Hardware and Software Support to our Client. MUST have valid CompTIA A+ & N+.

• Manage, maintain and repair IT systems


• Maintain the company's computer services and equipment


• Provide guidance and best practices to Junior Support Technicians


• Build partner relationships with client and be trusted IT Advisor


• Ensure that contracted customer Service Level Agreements are met (resolved)


• Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA


• Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)


• Ensure that calls are checked and updated with the latest updates until call closure


• Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction meas...