Job Description
Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities- Manage a large team of Production Support Personnel across 3 geographical locations
- Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20%
- Ensure strict adherence to Standard Operating Procedure for recovery
- Deliver a playbook for onboarding on new tasks / activities to Production support
- Identify opportunities to automate Production support activities and reduction in manual acti
- Application improvements ranging from performance and...
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