Job Description
Duration
6+ Months (with possible extension)
Pay Rate
CAD $50 - $60 per hour
Must Have
- Diagnose and resolve complex application development issues.
- Experience with contact center solutions: Amazon Connect (primary), Computer Talk (Ice bar – secondary), NICE - workforce management applications (preferred).
- Ability to quickly learn business processes, IT systems, and program domains.
- Perform software upgrades, patches, and system changes; monitor workloads to ensure optimal resource utilization.
Nice to Have
- Familiarity with Public Sector / OPS IT Service Management frameworks.
- Willingness to learn new contact center technologies.
Experience & Skills
Knowledge
- Strong technical expertise across areas such as application development, systems design, networking, databases, and IT operations.
- Understanding of bus...
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